Contact
FAQ
Frequently Asked Questions · Customer Support
A collection of frequently asked questions related to U Chem’s services and operations.
FAQ
Quickly find answers to your questions before contacting us.
Q.
How do I request a quote?
Please submit your request via the Inquiry page on our website or email us at info@u-chem.co.kr.
You will receive a response within 1–3 business days, though timelines may vary depending on the complexity of the project.
You will receive a response within 1–3 business days, though timelines may vary depending on the complexity of the project.
Q.
What is the standard process?
Our streamlined process ensures transparency and speed:
- [Client] Submit Inquiry (Email or Website)
- [U Chem] Provide Official Quotation
- [Client] Confirm Quote
- [U Chem] Issue Order Confirmation
- [Client] Return Signed Order Confirmation
- [U Chem] Finalize Order
Q.
Who handles import/customs and chemical registration?
U Chem manages the entire process, including import customs clearance and regulatory notifications (K-REACH/CCA).
*Note: Cooperation with client documentation may be requested if necessary.
*Note: Cooperation with client documentation may be requested if necessary.
Q.
Who owns the Intellectual Property (IP) of the research results?
All outcomes, data, and Intellectual Property (IP) derived from the research belong 100% to the client.
As a project execution partner, U Chem contractually guarantees that it does not claim any ownership rights over the client’s ideas or outcomes.
As a project execution partner, U Chem contractually guarantees that it does not claim any ownership rights over the client’s ideas or outcomes.
Q.
In FTE services, is direct communication with researchers possible?
Yes, it is. The primary advantage of our FTE service is real-time communication.
You can communicate directly with your assigned researchers to adjust directions or give instructions instantly—offering the same efficiency as operating your own in-house laboratory.
*Note: A dedicated U Chem PM is also available to support all communications.
You can communicate directly with your assigned researchers to adjust directions or give instructions instantly—offering the same efficiency as operating your own in-house laboratory.
*Note: A dedicated U Chem PM is also available to support all communications.
Need further assistance?
Get a customized consultation with our experts today.